Information about the owner of the website

X-TRACT LOGISTICS S.L.U. assigned TIN B53978235 located in ESTRELLA POLAR, 15-17, ALICANTE (ALICANTE), 03007 and email Registred in the Mercantile Registry under No. 1/2005/6.009,0.

Data protection officer

The owner is the data controller of the personal data that is obtained when users browse around and use this website in accordance with the requirements established by REGULATION (EU) 2016/679 regarding the protection of personal data, as well as in accordance with the Law 34/2002 dated the 11th of July, on Information Society Services and Electronic Commerce (LSSI-CE).

By using this website, we understand that you have read and understood the information that is provided in relation to the processing of your personal data.

Data protection policy

The data controller uses the principle of active responsibility in the processing of personal data, it constantly updates and promotes the continuous improvement of the data protection system in accordance with the legal requirements, and in any case it guarantees:

* respect for the freedom and fundamental rights of natural persons

* that the data is treated in a lawful, loyal and transparent manner

* that the data processed is accurate, adequate, relevant and limited to the purposes for which it has been obtained

* that the purposes for which it is obtained are explicit and legitimate and that it is not processed in any way that is incompatible with the aforesaid purposes.

The purpose of this document is to inform users about what we do with their personal data, how it is obtained,  what it is used for, their rights, as well as all the necessary legal information established by current regulations.

Data collected, purpose and legality

The personal data processed is what has been provided by users through the forms available on this website and it is the minimum required to be able to:

* send you information about our products / services

* answer questions

* Process orders, as well as be able to prepare the corresponding invoices, report on the status of orders, deal with complaints and any other formalities or procedures associated with the provision of the service carried out through this website

The aforesaid purposes are based on the legal principles established to process the data obtained pursuant to the existing regulations: to execute a contract or provideusers with a service, to fulfill legal obligations, for legitimate interest and with the consent of the users.

Website forms

The personal data obtained through different forms is used to deal with any  enquiries made by the user through these.

The processing of the data is legitimized by the consent that you give us when you specifically  accept the informed processing conditions  through this privacy policy.

Recipients of the data

The personal data obtained through the website forms is recorded and kept in electronic media, which is monitored and supervised by the data controller.

Your personal data shall not be passed onto third parties, unless it is to comply with  a legal obligation or when it is to provide the service properly or execute the contract, in which case it is necessary to forward your data on to other data controllers such as other companies of the group or data processors that are involved in supplying the service (carriers, for example).

For cases in which the communication of data to third parties is not covered by the legal bases established in the previous section, the  data will only be passed on to other recipients if the user has given their specific consent to this.

Strict criteria are upheld when it comes to  selecting the data processors as is the contractual commitment with each of them to comply with and enforce the obligations established in relation to data protection. If there are international data transfers X-TRACT LOGISTICS S.L.U. will  make sure that the transfer of your personal data is carried out in accordance with the applicable privacy laws and, in particular, that the necessary contractual, technical and organizational measures are taken, such as the standard contractual clauses approved by the European Commission.

You can obtain more information about the processing of personal data of our organization by requesting it through the email or accessing it through the following link:

Technical and organizational data protection measures

The necessary technical and organizational measures have been taken to guarantee the confidentiality and the conservation of personal data obtained through the website.

The personal data collected from the website is processed using an HTML protocol with a valid SSL certificate.

The staff involved in data processing operations: access, editing, deletion, etc., are qualified and trained to do so and they are committed to this data protection policy.

Keeping the data

The personal data obtained through different forms will be kept for as long as it is necessary to respond to the request / enquiry made and for as long as there is a contractual and / or commercial relationship with you or for as long as you do not exercise your right to withdraw, cancel and / or restrict the processing of your data.

Once the contractual relationship has expired, we will keep the information duly blocked, without using it, for as long as it might be needed to make or defend oursleves from any claims or if there is any type of judicial, legal or contractual liability that may arise from the processing of this data, which must be dealt with and for which it has to be recovered.

If you have specifically agreed to be sent commercial information, we will keep your contact information until you notify us of your decision to be taken off the mailing list for this type of advertising.

Information about the existence of automated decisions (including profiling)

We do not normally make automatic decisions, but when we do we will make it clear that such a decision is being made. However, X-TRACT LOGISTICS S.L.U. includes several sections dedicated to the customization of services in order to display personalized advertising when visiting its website and also to send personalized messages.

X-TRACT LOGISTICS S.L.U. acknowledges that profiles can be created to improve the range of products it has available  or to customize the commercial offers sent or provide the client with a more personalized type of treatment.

Oppossing the processing of the data for advertising purposes

If you gave your consent to have your data used for advertising purposes and you no longer want to  be sent advertising, you can withdraw the consent given at any time, by sending an email expressing your wishes to

What rights can you exercise?

According to European legislation, you have the following rights:

  • Access, the right to request information from the controller of a file on whether your personal data is being processed.
  • Rectification, the right of the data subject to request the modification of data that are inaccurate or incomplete.
  • Opposition, the right of an individual to object to the processing of his or her personal data or the cessation of such processing.
  • Automated individual decisions, the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her.
  • Restriction, the right to suspend the processing of the user’s personal data in certain circumstances
  • Erasure or Oblivion, the right to erasure of the data subject’s personal data
  • Portability, the right to request the controller to provide the personal data in a structured and clear format to another controller.

The maximum period for the resolution of the request is 30 days from its receipt, which may be extended for a maximum period of 2 months if necessary.

The applicant may exercise his/her rights by the following means:

o Email to providing documentation proving the identity of the applicant when necessary (copy of the front of the National Identity Card, or equivalent).

o Postal mail to estrella polar, 15-17, alicante (ALICANTE), 03007 providing documentation accrediting the identity of the applicant (copy of the front of the National Identity Document, or equivalent).

o In any case, you can request the protection of the Spanish Data Protection Agency through its website

Changes to the Privacy Policy

We might modify the information contained in this Privacy Policy and Cookies Policy whenever we deem it is appropriate. If we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification).  We might even notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, object to or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time just in case there are minor changes or we make an interactive improvement.